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Terms and condition

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Terms & Conditions

Last Updated: August 20, 2026

Welcome to Thesouthpole. These Terms & Conditions govern your use of our mobile application, website, products and services. By accessing or using our services, you agree to be bound by these Terms.

1. About Our Service

Thesouthpole is an online grocery shopping and delivery platform that allows users to browse grocery products, place orders and receive products at their selected delivery address.

We reserve the right to modify, suspend or discontinue any part of the service at any time.

2. User Account

To use certain features of the application, you may be required to create an account.

You agree to:

  • Provide accurate and complete information.

  • Keep your account credentials secure.

  • Not share your account with another person.

  • Notify us immediately if you suspect unauthorized access to your account.

You are responsible for all activities performed through your account.

3. Products & Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices and availability are accurate.

However:

  • Product images may differ slightly from the actual product.

  • Product availability may change without prior notice.

  • Packaging may vary depending on the manufacturer.

  • Product specifications are subject to change by manufacturers.

We reserve the right to limit the quantity of any product available for purchase.

4. Prices & Taxes

All product prices displayed on the platform are subject to change without prior notice.

Applicable taxes, delivery charges, handling charges or other applicable fees may be displayed during checkout.

The final amount payable will be shown before you confirm your order.

5. Placing an Order

When you place an order through the application, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation.

An order may be cancelled by us if:

  • The requested product is unavailable.

  • There is an error in product pricing or information.

  • The delivery address cannot be serviced.

  • Payment authorization fails.

  • We suspect fraudulent or unauthorized activity.

  • Circumstances beyond our reasonable control prevent fulfillment.

6. Order Cancellation

You may cancel an order according to the cancellation options available in the application.

Once an order has been processed, packed or dispatched, cancellation may not be available.

If cancellation is accepted and payment has already been made, any eligible refund will be processed according to our refund policy.

7. Delivery

We aim to deliver orders within the estimated delivery time shown during checkout.

Delivery times are estimates and may be affected by:

  • Traffic and road conditions

  • Weather

  • High order volumes

  • Product availability

  • Incorrect or incomplete address information

  • Events beyond our reasonable control

You are responsible for providing a correct and accessible delivery address and contact information.

If the customer is unavailable at the delivery address, additional delivery attempts or charges may apply where applicable.

8. Delivery Charges

Delivery charges, if applicable, will be displayed during checkout before the order is confirmed.

Delivery charges may vary depending on location, order value, delivery time, promotions or other factors.

9. Payment

We may support multiple payment methods, including online payment methods and Cash on Delivery, where available.

For online payments, transactions may be processed through third-party payment service providers.

We do not store sensitive payment card information unless specifically permitted and required under applicable law.

If a payment fails or is reversed, the order may not be processed until successful payment confirmation is received.

10. Refunds & Returns

Refunds or replacements may be available for eligible products in accordance with our refund and return policy.

You may be required to provide photographs, videos, order details or other information to verify a damaged, incorrect or missing product claim.

Refunds may be issued to the original payment method or through another method supported by us.

The time required for a refund to appear in your account may depend on the payment provider or banking institution.

Certain products may not be eligible for return due to their nature, hygiene requirements, perishability or applicable laws.

11. Damaged, Missing or Incorrect Products

If you receive:

  • A damaged product

  • An incorrect product

  • A missing product

  • An expired or defective product

you should report the issue through the application or customer support within the applicable claim period.

We may investigate the claim before approving a replacement, refund or other resolution.

12. Offers & Promotions

We may provide promotional offers, coupons, discounts and referral benefits from time to time.

Promotional offers may have separate terms and conditions.

We reserve the right to:

  • Modify or withdraw an offer.

  • Limit the use of promotional codes.

  • Reject fraudulent or abusive use of promotions.

  • Cancel orders involving misuse of promotional benefits.

Promotional offers cannot be exchanged for cash unless expressly stated otherwise.

13. Customer Responsibilities

You agree not to:

  • Use the platform for unlawful purposes.

  • Provide false or misleading information.

  • Create multiple accounts for fraudulent purposes.

  • Attempt to gain unauthorized access to the platform.

  • Interfere with the operation or security of the platform.

  • Use automated systems to abuse the service.

  • Engage in fraudulent transactions.

  • Upload or transmit malicious software.

  • Misuse coupons, referral programs or promotional offers.

14. Intellectual Property

All content available through the application, including logos, trademarks, graphics, designs, text, images, software and other materials, is owned by or licensed to [Company Name].

You may not copy, reproduce, modify, distribute, sell or commercially exploit our content without prior written permission.

15. Third-Party Services

Our platform may integrate with third-party services such as payment gateways, mapping services, analytics providers, delivery partners or other service providers.

Your use of such third-party services may be subject to their own terms and privacy policies.

We are not responsible for the independent policies, availability or actions of third-party services.

16. Limitation of Liability

To the maximum extent permitted by applicable law, [Company Name] shall not be liable for indirect, incidental, special or consequential losses arising from the use of our platform or services.

We are not responsible for delays, interruptions or failures caused by circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded under applicable law.

17. Product Quality & Consumption

Customers are responsible for checking product labels, ingredients, expiry dates, storage instructions and other relevant information before consuming products.

For food, grocery or other consumable products, customers should follow the manufacturer's storage and usage instructions.

We are not responsible for adverse reactions resulting from failure to follow product instructions or from undisclosed allergies or sensitivities.

18. Account Suspension or Termination

We may suspend or terminate your account if we reasonably believe that you have:

  • Violated these Terms.

  • Engaged in fraudulent activity.

  • Misused the platform.

  • Provided false information.

  • Abused promotional offers.

  • Conducted activities that may harm our platform or other users.

Termination of an account does not affect rights or obligations that arose before termination.

19. Privacy

Your use of our services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect your personal information.

20. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be made available through our application or website.

Your continued use of our services after changes are published means that you accept the updated Terms.

21. Force Majeure

We shall not be responsible for any delay or failure to perform our obligations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, technical failures, internet outages or other unforeseen events.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts having jurisdiction over [City, State, India].

23. Contact Us

If you have any questions, complaints or concerns regarding these Terms & Conditions, please contact us:

Company Name: Thesouthpole
App Name: Thesouthpole
Email: southpoleofficial22@gmail.com
Phone: +919359424719
Address: Balli Village, NH 66, Quepem Taluka, South Goa District, Goa - 403703, India

By using Thesouthpole, you acknowledge that you have read, understood and agreed to these Terms & Conditions.