Privacy Policy

Last Updated: August 20, 2026

Welcome to Thesouthpole.

This Privacy Policy explains how Thesouthpole ("we", "us", "our") collects, uses, stores and protects information when you use our mobile application, website and related grocery delivery services.

By using Thesouthpole, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you use our services.

1.1 Personal Information

When you create an account, place an order or contact us, we may collect:

Full name
Mobile phone number
Email address
Delivery address
City, state and postal code
Account login information
Order and purchase information
Customer support communications

1.2 Location Information

With your permission, we may collect location information to:

Help identify your delivery location.
Provide location-based services.
Improve delivery accuracy.
Show products or services available in your area.

You can control location permissions through your device settings. Some features may not work properly if location access is disabled.

1.3 Device & Technical Information

When you use our application or website, certain technical information may be collected automatically, including:

Device type
Operating system
App version
IP address
Browser type
Device identifiers
Network information
Crash and diagnostic information
Usage and interaction data

This information helps us maintain security, troubleshoot problems and improve our services.

2. Information About Your Orders

When you place an order through Thesouthpole, we may collect and maintain information such as:

Products ordered
Order amount
Order date and time
Delivery address
Delivery status
Payment status
Cancellation and refund information
Applicable discounts or promotional codes

We use this information to process and manage your orders.

3. Payment Information

Payments may be processed through third-party payment gateways or financial service providers.

Depending on the payment method you choose, payment providers may collect and process payment-related information.

We generally do not store complete debit card, credit card or banking credentials on our own servers.

Payment information may be handled directly by the relevant payment service provider according to its privacy policy and security practices.

4. How We Use Your Information

We may use collected information to:

Create and manage your account.
Process and deliver orders.
Confirm orders and payments.
Communicate with you about your orders.
Provide customer support.
Process cancellations and refunds.
Provide location-based services.
Improve our products, application and services.
Detect and prevent fraud or unauthorized activity.
Maintain application security.
Troubleshoot technical problems.
Send important service-related notifications.
Provide promotional communications where permitted.
Comply with applicable laws and legal requirements.

5. Communication With You

We may contact you through:

Phone calls
SMS
Email
Push notifications
WhatsApp or other communication channels, where applicable

Communications may relate to account activity, order confirmation, delivery updates, payment status, customer support, security alerts, offers or other service-related matters.

You may be able to control promotional communications through available settings or by contacting us.

6. Cookies & Similar Technologies

Our website and services may use cookies and similar technologies to:

Keep users signed in.
Remember preferences.
Understand website usage.
Improve performance.
Maintain security.
Provide relevant content or services.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. How We Share Information

We do not sell your personal information for money.

We may share information when reasonably necessary with:

Service Providers

We may share relevant information with trusted service providers that help us operate our business, including:

Payment processors
Delivery and logistics partners
Hosting and cloud service providers
SMS and email service providers
Analytics and technology providers
Customer support providers

These providers are expected to use information only for the services they provide to us.

Legal Requirements

We may disclose information when required or permitted by applicable law, regulation, legal process or government authority.

Business Transfers

If Thesouthpole is involved in a merger, acquisition, restructuring, sale of assets or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

8. Delivery Partners

To successfully deliver your order, we may provide delivery-related information to the relevant delivery personnel or logistics partner.

This may include:

Customer name
Delivery address
Contact number
Order details necessary for delivery

Only information reasonably necessary to complete the delivery should be shared.

9. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are also responsible for keeping your account credentials and device secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Providing our services.
Maintaining transaction and business records.
Resolving disputes.
Preventing fraud.
Complying with legal, tax and accounting obligations.
Enforcing our agreements.

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

11. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

Request access to certain personal information.
Request correction of inaccurate information.
Request deletion of information where legally permitted.
Withdraw consent where processing is based on consent.
Raise concerns regarding the handling of your personal information.
Request information about how your data is being processed.

To exercise applicable rights, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Children's Privacy

Thesouthpole is intended for general users and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

13. Third-Party Links and Services

Our application or website may contain links to third-party websites, services or applications.

We are not responsible for the privacy practices, content or security of third-party services.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

14. Marketing & Promotional Offers

Where permitted by applicable law, we may use your contact information to provide information about:

Discounts
Grocery offers
New products
Promotional campaigns
Special events
Other Thesouthpole services

You may opt out of promotional communications where applicable.

Please note that you may still receive essential communications relating to your account, orders, payments or security.

15. Changes to Your Information

You should keep your account information accurate and up to date.

If your information changes, you may update it through the application where such functionality is available or contact our support team.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

When we make changes, we may update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to periodically review this page to stay informed about how we protect your information.

17. Consent

By using Thesouthpole and providing your information, you acknowledge that you have read and understood this Privacy Policy.

Where required by applicable law, we will obtain appropriate consent before processing personal information for purposes that require consent.

18. Grievance & Privacy Contact

If you have questions, concerns, complaints or requests relating to your personal information or this Privacy Policy, you can contact us.

Company Name: Thesouthpole
App Name: Thesouthpole
Email: southpoleofficial22@gmail.com
Phone: +91 93594 24719
Address: Balli Village, NH 66, Quepem Taluka, South Goa District, Goa - 403703, India

We will make reasonable efforts to respond to privacy-related requests and complaints within the time required by applicable law.

19. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts having jurisdiction under applicable law.

By using Thesouthpole, you acknowledge that you have read and understood this Privacy Policy.

Privacy policy